Testimonials from our clients

Alexandra
16 hours ago
This is a review of Maxim Osadchyi Maxim Osadchyi P.Eng. Dr. Pipe Drain and Plumbing Services Division of Osmaks Inc. If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn’t level/shim the tub, didn’t level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers “emergency 24-hour service”, he couldn’t be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week. After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity. Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150. I do not recommend this company due to their unethical behaviour.
Elvis did excellent job! Responded in a professional and polite manner to all my questions. I would recommend "Osmaks" to everybody without any reservation. Thank you, guys!
Response from the owner:Thank you Mikhail for your business. Sincerely, Max and Elvis
Elena
1 month ago
Elvis replaced all the toilets and two faucets at my house a few months ago. Did an excellent job, answered all my questions, everything looking great so far. Also, Maxim provided great recommendations on replacement options from the start, speeding up the selection process considerably. Very happy with the result.
Response from the owner:Elena, thank you for sharing your positive experience with Dr. Pipe Drain and Plumbing. It's very precious for us to read reviews from our satisfied clients. Always ready to help you, Dr. Pipe.
Carla PM
2 months ago
Outstanding service from Elvis today. Not only was he able to find the source of our leak quickly, but he was also tidy, personable, and an obvious expert in the trade. Already looking to book our next service.
Response from the owner:Thank you so much for your kind words, Carla. We are glad Elvis was able to find the leak quickly and provide the tidy, friendly, and professional service we strive for on every visit. We truly appreciate your trust in Dr. Pipe Drain and Plumbing and look forward to helping you again with your next service!
Barbara S
2 months ago
I had drain problems with my sink; they came out to fix it - but the problem persisted. I called them and they came out again to check. However, instead of trying again and doing a better job they said they would charge me the full amount again if they were to repeat the procedure. Really?!
Response from the owner:We are sorry to hear about your experience. Our goal is always to resolve the issue properly and provide clear communication about the work involved. In some cases, drain problems can have underlying causes that require further inspection or a different solution than the initial service, but we understand how frustrating this situation must have felt. Please contact us directly so we can review what happened and work toward a fair resolution. We value your feedback and the opportunity to make things right.
Philip Castleton
2 months ago
We had drain problems with our sink and Elvis from Dr. Drain and Plumbing fixed it quickly and efficiently. All shiny and new under the sink now! Nice people to deal with.
Response from the owner:Thank you, Philip. We appreciate your kind words and your trust in Dr. Drain and Plumbing.
Cathy L
2 months ago
I had a running toilet in my bathroom and a basement shower spout that needed to be replaced. Elvis came and did a great job on both repairs. He arrived right on time, did the repairs quickly, and charged a very reasonable fee for the work. You’ll find that he is very personable, polite, considerate of his customers’ needs, and very happy to answer any questions. For any future plumbing repairs, Dr. Pipe is definitely the only company that I’ll ever call.
Response from the owner:Cathy, Thank you so much for your wonderful review. We truly appreciate your kind words and your trust in Dr. Pipe. Sincerely, Dr. Pipe Drain and Plumbing.
julie taylor
2 months ago
I received this name from a friend who was very happy with their job. I contacted them mid- morning Friday for a toilet that kept running. They told me they would be here between 1-4.Elvis arrived - punctual, professional, respectful and such a lovely person. He explained all about my toilet, as they are all different, and told me what had to be done. Of course I went ahead. He worked quickly, cleanly and at reasonable price. He checked the replaced part twice to make sure it was operating properly. Make sure you make note of this company and phone number. You will be very glad you did. Thank you Elvis for a great job. You guys are terrific. Julie Taylor
Response from the owner:Hi, Julie. It was our pleasure to help you with the toilet. Thank you for your business. Contact us any time you need plumbing service. Sincerely, Dr. Pipe.
Danny D
4 months ago
Did excellent job when clearing my bathroom sink even cleaned
Response from the owner:Thank you Danny for your business. Sincerely, Max and Elvis
Lisa Wilson
4 months ago
Elvis put a cap on our leaking laundry tub primer line. He explained alternatives and related maintenance. Dr. Pipe and staff are always professional and patiently present alternatives.
Response from the owner:Thank you, Lisa Wilson, for sharing your review. It's very precious for us to hear feedback from our clients. Contact us any time if you need plumbing service. Sincerely, Dr. Pipe.