This is a review of Maxim Osadchyi
Maxim Osadchyi P.Eng.
Dr. Pipe Drain and Plumbing Services
Division of Osmaks Inc.
If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn’t level/shim the tub, didn’t level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers “emergency 24-hour service”, he couldn’t be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week.
After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity.
Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150.
I do not recommend this company due to their unethical behaviour.
Response from the owner:Dear Alexandra,
Thank you for your review.
On October 17 and 18, 2023, we installed and tested two bathtubs at your property. Two days later, you contacted us regarding concerns about one of the tubs. During that conversation, you used abusive language and slurs, which we do not tolerate. You also relayed concerns raised by your tile and drywall contractor, whom you later dismissed, regarding the tub allegedly being out of level.
On October 23, 2023, I personally attended the site to inspect your concerns. My inspection confirmed that the bathtub had been installed level. The photographs from that visit show a properly leveled tub, while the surrounding drywall and wall surfaces were uneven and not level.
You withheld $100 for the installation of the faucet trim in the second bathroom because you had terminated your tile and drywall contractor, and there was no confirmed timeline for the completion of the remaining work. Our last site visit and conversation occurred in October 2023, nearly three years ago. Since that time, we have not received any further complaints or reports of problems related to our work.
As more than two years and eight months have passed since the project began, and the delays resulted from the site not being ready for completion on your end, we consider the agreement inactive and the project closed.
Our records indicate that the remaining installation work could not proceed due to incomplete site preparations. Accordingly, we cannot accept responsibility for the resulting delays or provide any reimbursement.
Sincerely,
Maxim Osadchyi, P.Eng.
Elvis did excellent job! Responded in a professional and polite manner to all my questions. I would recommend "Osmaks" to everybody without any reservation. Thank you, guys!
Response from the owner:Thank you Mikhail for your business. Sincerely, Max and Elvis
Elvis replaced all the toilets and two faucets at my house a few months ago. Did an excellent job, answered all my questions, everything looking great so far. Also, Maxim provided great recommendations on replacement options from the start, speeding up the selection process considerably. Very happy with the result.
Response from the owner:Elena, thank you for sharing your positive experience with Dr. Pipe Drain and Plumbing. It's very precious for us to read reviews from our satisfied clients. Always ready to help you, Dr. Pipe.
Outstanding service from Elvis today. Not only was he able to find the source of our leak quickly, but he was also tidy, personable, and an obvious expert in the trade. Already looking to book our next service.
Response from the owner:Thank you so much for your kind words, Carla. We are glad Elvis was able to find the leak quickly and provide the tidy, friendly, and professional service we strive for on every visit. We truly appreciate your trust in Dr. Pipe Drain and Plumbing and look forward to helping you again with your next service!
I had drain problems with my sink; they came out to fix it – but the problem persisted. I called them and they came out again to check. However, instead of trying again and doing a better job they said they would charge me the full amount again if they were to repeat the procedure. Really?!
Response from the owner:We are sorry to hear about your experience. Our goal is always to resolve the issue properly and provide clear communication about the work involved. In some cases, drain problems can have underlying causes that require further inspection or a different solution than the initial service, but we understand how frustrating this situation must have felt. Please contact us directly so we can review what happened and work toward a fair resolution. We value your feedback and the opportunity to make things right.
We had drain problems with our sink and Elvis from Dr. Drain and Plumbing fixed it quickly and efficiently. All shiny and new under the sink now! Nice people to deal with.
Response from the owner:Thank you, Philip. We appreciate your kind words and your trust in Dr. Drain and Plumbing.
I had a running toilet in my bathroom and a basement shower spout that needed to be replaced. Elvis came and did a great job on both repairs. He arrived right on time, did the repairs quickly, and charged a very reasonable fee for the work. You’ll find that he is very personable, polite, considerate of his customers’ needs, and very happy to answer any questions. For any future plumbing repairs, Dr. Pipe is definitely the only company that I’ll ever call.
Response from the owner:Cathy, Thank you so much for your wonderful review. We truly appreciate your kind words and your trust in Dr. Pipe. Sincerely, Dr. Pipe Drain and Plumbing.
I received this name from a friend who was very happy with their job. I contacted them mid- morning Friday for a toilet that kept running. They told me they would be here between 1-4.Elvis arrived – punctual, professional, respectful and such a lovely person. He explained all about my toilet, as they are all different, and told me what had to be done. Of course I went ahead. He worked quickly, cleanly and at reasonable price. He checked the replaced part twice to make sure it was operating properly. Make sure you make note of this company and phone number. You will be very glad you did.
Thank you Elvis for a great job. You guys are terrific.
Julie Taylor
Response from the owner:Hi, Julie. It was our pleasure to help you with the toilet. Thank you for your business. Contact us any time you need plumbing service. Sincerely, Dr. Pipe.
Did excellent job when clearing my bathroom sink even cleaned
Response from the owner:Thank you Danny for your business. Sincerely, Max and Elvis
Welcome to Dr. Pipe Drain and Plumbing – Expert Plumbing Services in The Beaches
No job is too big or too small—Dr. Pipe Drain and Plumbing provides reliable solutions for every plumbing need.
As a family-run business, we pride ourselves on our reputation for excellence. Every plumber on our team is fully licensed and insured, ensuring your home or business is in trusted hands.
Trusted by Your Neighbors in the Beaches
The best way to find a reliable plumber is to look at the experiences of other homeowners in your community. We are proud of our 4.9-star rating on Google, which reflects the feedback of hundreds of customers who rely on us for their plumbing needs.
Licensed and Insured Plumber in the Beaches
With over 20 years of experience, Dr. Pipe provides comprehensive residential and commercial plumbing services across the GTA. If you are looking for a professional nearby, our team is equipped to handle everything from clogged toilets and sinks to complex sewer and drain replacement.
We understand that a plumbing issue can be stressful, so we treat your house with the utmost respect. Our technicians work efficiently to minimize any disruption to your day. Whether you need to fix a bathtub leak, a burst pipe, or a blocked drain, you can count on us for honest service in the Beaches.
Serving Toronto and the Greater Toronto Area for Over 20 Years
Dr. Pipe proudly serves both residential and commercial clients across the GTA as a fully licensed, certified, and insured plumbing company.
Our team of experienced plumbers delivers top-quality solutions with integrity, transparency, and competitive pricing—always with no hidden costs. Whether you need complex installations, routine maintenance, or 24/7 emergency repairs, you can trust us to get the job done right, whenever you need us.
Plumbers in the Beaches – Residential and Commercial Plumbing Services
Notice a strange leak or need a fast solution for a plumbing emergency? Whatever the issue, Dr. Pipe Drain and Plumbing is ready to help. Serving areas from Quaker Common to Reach Street, our plumbers in The Beaches can quickly diagnose, repair, and prevent plumbing problems of all kinds. Contact us today to schedule service or receive a free estimate!
Homeowners and landlords dedicate significant time and effort to keeping their properties in top condition, and plumbing problems shouldn’t get in the way. Dr. Pipe Drain and Plumbing provides a full range of services, from pipe maintenance and drain cleaning to kitchen and bathroom plumbing renovations, as well as condo renovations in The Beaches. Whatever the size or type of your plumbing project, our experienced plumbers ensure the work is done right the first time.
Commercial Plumbing in the Beaches
With years of experience managing commercial plumbing systems in The Beaches and access to the latest plumbing technology, our skilled plumbers can handle any commercial plumbing challenge. We focus on completing projects efficiently and effectively, ensuring your business remains fully operational without interruptions. Trust Dr. Pipe Drain and Plumbing for reliable and professional commercial plumbing services in The Beaches.
How Can Dr. Pipe Drain and Plumbing Help?
Dr. Pipe Drain and Plumbing offers complete plumbing solutions in The Beaches for both residential and commercial clients. Our licensed, insured, and experienced plumbers are equipped to handle a wide range of plumbing projects, including:
Repairing leaky faucets, running toilets, and replacing malfunctioning fixtures
Providing complete kitchen and bathroom plumbing solutions
Installing and maintaining UV and reverse osmosis water purification systems
24/7 Emergency Plumber in the Beaches
Dr. Pipe Drain and Plumbing offers round-the-clock emergency plumbing services, ensuring fast response times for burst pipes, clogged drains, and other urgent issues. Our fully stocked service vans allow our skilled plumbers to diagnose and resolve problems on the spot, minimizing potential damage. When you call after hours, you’ll always speak directly with a master plumber ready to assist with any questions or emergency requests.
Whether it’s a blocked drain, dripping faucet, or broken pipe, our team in The Beaches is available 24/7, providing prompt and reliable solutions. We handle emergencies for all property types, including residential homes, commercial buildings, and industrial facilities. Trusted across the Greater Toronto Area, Dr. Pipe Drain and Plumbing delivers dependable emergency plumbing and drain services when you need them most.
Fast and Reliable Plumbing Services in The Beaches
Dr. Pipe Drain and Plumbing responds rapidly to all plumbing emergencies, including burst pipes, floods, sewer backups, and more. We provide same-day service, restoring safety and functionality to your home or business without delay.
Drain Cleaning & Repair
Whether it’s a minor clog or a major blockage, we use advanced tools like hydro-jetting and video camera inspections to clear drains efficiently and prevent costly replacements. We service sinks, toilets, showers, and main sewer lines, using both trenchless and traditional methods for durable results.
Water Line Installation & Repair:
Our team handles all water line services, including new installations, replacing aging or damaged pipes, and efficient leak repairs. We ensure consistent water pressure and long-lasting performance using high-quality materials and proven methods.
Toilet Services:
We provide full toilet repair and replacement services, addressing leaks, clogs, and malfunctions. Our plumbers ensure your bathroom fixtures operate efficiently and reliably, from minor repairs to full installations.
Faucet & Fixture Services:
From kitchen and bathroom faucets to showers and outdoor systems, we repair and replace all types of fixtures. Our team installs both customer-supplied and company-provided products, performing thorough leak checks to guarantee flawless operation.
Sump Pump Services:
Protect your basement from flooding with our sump pump installation, repair, and replacement services, including battery backup systems to maintain function during power outages.
Kitchen Plumbing:
We cover all kitchen plumbing needs, including leaky faucets, blocked drains, appliance hookups, and fixture upgrades. Our team also handles garbage disposal installation and kitchen plumbing renovations to keep your kitchen running smoothly.
Basement & Outdoor Plumbing:
Our experts address basement and outdoor plumbing issues, including sump pump repairs, laundry hose replacements, sewer line blockages, backwater valve services, outdoor faucet repairs, and basement waterproofing. We help prevent water damage wherever it may occur.
Plumbing Upgrades & General Repairs:
From kitchen and bathroom fixture upgrades to general plumbing repairs, Dr. Pipe Drain and Plumbing offers comprehensive solutions. With extensive experience serving The Beaches, we deliver reliable, long-lasting results for all your plumbing needs.
Let Dr. Pipe Drain and Plumbing Solve Your Plumbing Problems
Dr. Pipe is fully insured and licensed. With many years of experience serving our clients in Ontario, we’ve built a clean reputation. Our workers are also both certified and experienced. Therefore, you can trust us to do it right the first time.
This is a review of Maxim Osadchyi
Maxim Osadchyi P.Eng.
Dr. Pipe Drain and Plumbing Services
Division of Osmaks Inc.
If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn’t level/shim the tub, didn’t level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers “emergency 24-hour service”, he couldn’t be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week.
After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity.
Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150.
I do not recommend this company due to their unethical behaviour.
Response from the owner:Dear Alexandra,
Thank you for your review.
On October 17 and 18, 2023, we installed and tested two bathtubs at your property. Two days later, you contacted us regarding concerns about one of the tubs. During that conversation, you used abusive language and slurs, which we do not tolerate. You also relayed concerns raised by your tile and drywall contractor, whom you later dismissed, regarding the tub allegedly being out of level.
On October 23, 2023, I personally attended the site to inspect your concerns. My inspection confirmed that the bathtub had been installed level. The photographs from that visit show a properly leveled tub, while the surrounding drywall and wall surfaces were uneven and not level.
You withheld $100 for the installation of the faucet trim in the second bathroom because you had terminated your tile and drywall contractor, and there was no confirmed timeline for the completion of the remaining work. Our last site visit and conversation occurred in October 2023, nearly three years ago. Since that time, we have not received any further complaints or reports of problems related to our work.
As more than two years and eight months have passed since the project began, and the delays resulted from the site not being ready for completion on your end, we consider the agreement inactive and the project closed.
Our records indicate that the remaining installation work could not proceed due to incomplete site preparations. Accordingly, we cannot accept responsibility for the resulting delays or provide any reimbursement.
Sincerely,
Maxim Osadchyi, P.Eng.
Elvis did excellent job! Responded in a professional and polite manner to all my questions. I would recommend "Osmaks" to everybody without any reservation. Thank you, guys!
Response from the owner:Thank you Mikhail for your business. Sincerely, Max and Elvis
Elvis replaced all the toilets and two faucets at my house a few months ago. Did an excellent job, answered all my questions, everything looking great so far. Also, Maxim provided great recommendations on replacement options from the start, speeding up the selection process considerably. Very happy with the result.
Response from the owner:Elena, thank you for sharing your positive experience with Dr. Pipe Drain and Plumbing. It's very precious for us to read reviews from our satisfied clients. Always ready to help you, Dr. Pipe.
Outstanding service from Elvis today. Not only was he able to find the source of our leak quickly, but he was also tidy, personable, and an obvious expert in the trade. Already looking to book our next service.
Response from the owner:Thank you so much for your kind words, Carla. We are glad Elvis was able to find the leak quickly and provide the tidy, friendly, and professional service we strive for on every visit. We truly appreciate your trust in Dr. Pipe Drain and Plumbing and look forward to helping you again with your next service!
I had drain problems with my sink; they came out to fix it – but the problem persisted. I called them and they came out again to check. However, instead of trying again and doing a better job they said they would charge me the full amount again if they were to repeat the procedure. Really?!
Response from the owner:We are sorry to hear about your experience. Our goal is always to resolve the issue properly and provide clear communication about the work involved. In some cases, drain problems can have underlying causes that require further inspection or a different solution than the initial service, but we understand how frustrating this situation must have felt. Please contact us directly so we can review what happened and work toward a fair resolution. We value your feedback and the opportunity to make things right.
We had drain problems with our sink and Elvis from Dr. Drain and Plumbing fixed it quickly and efficiently. All shiny and new under the sink now! Nice people to deal with.
Response from the owner:Thank you, Philip. We appreciate your kind words and your trust in Dr. Drain and Plumbing.
I had a running toilet in my bathroom and a basement shower spout that needed to be replaced. Elvis came and did a great job on both repairs. He arrived right on time, did the repairs quickly, and charged a very reasonable fee for the work. You’ll find that he is very personable, polite, considerate of his customers’ needs, and very happy to answer any questions. For any future plumbing repairs, Dr. Pipe is definitely the only company that I’ll ever call.
Response from the owner:Cathy, Thank you so much for your wonderful review. We truly appreciate your kind words and your trust in Dr. Pipe. Sincerely, Dr. Pipe Drain and Plumbing.
I received this name from a friend who was very happy with their job. I contacted them mid- morning Friday for a toilet that kept running. They told me they would be here between 1-4.Elvis arrived – punctual, professional, respectful and such a lovely person. He explained all about my toilet, as they are all different, and told me what had to be done. Of course I went ahead. He worked quickly, cleanly and at reasonable price. He checked the replaced part twice to make sure it was operating properly. Make sure you make note of this company and phone number. You will be very glad you did.
Thank you Elvis for a great job. You guys are terrific.
Julie Taylor
Response from the owner:Hi, Julie. It was our pleasure to help you with the toilet. Thank you for your business. Contact us any time you need plumbing service. Sincerely, Dr. Pipe.
Did excellent job when clearing my bathroom sink even cleaned
Response from the owner:Thank you Danny for your business. Sincerely, Max and Elvis
Need Expert Plumbers in The Beaches? Get in Touch Today!
Whether it’s a new installation, a custom plumbing solution, or routine maintenance, Dr. Pipe Drain and Plumbing is ready to help. Call us at +1 (416) 663-4777 or use our online contact form. With our reliable service, you can trust that your plumbing needs will be handled efficiently and professionally every time.
Serving The Beaches with Trusted Plumbing Services
Proudly serving The Beaches, Dr. Pipe Drain and Plumbing is committed to providing exceptional customer service. We stand behind every job we complete—contact us today to schedule your appointment!
Looking for an Affordable Plumber in The Beaches? Call Dr. Pipe Today!
Plumbing emergencies can happen unexpectedly, but unnecessary stress doesn’t have to be part of the equation. The skilled team at Dr. Pipe Drain and Plumbing is ready to restore your home’s plumbing system quickly and efficiently—anytime, day or night. Serving the GTA, we’re your trusted emergency plumbing experts.
Don’t let a plumbing issue disrupt your day. Call Dr. Pipe Drain and Plumbing for fast, reliable service when you need it most.
Frequently Asked Questions: The Beaches Plumber
Why choose Dr. Pipe as your plumber in The Beaches?
Plumbing problems can quickly disrupt your home or business, from leaks and clogs to sudden repairs that cannot wait. Dr. Pipe is a licensed and insured plumbing company with more than 20 years of experience in The Beaches, providing fast response, upfront pricing, skilled workmanship, and dependable service that helps restore your plumbing with less stress.
Do you offer emergency plumbing in The Beaches?
Yes. Burst pipes, overflowing toilets, sewer backups, blocked drains, and major leaks can cause serious damage if they are not handled quickly. Dr. Pipe provides 24/7 emergency plumbing in The Beaches to help stop the problem, protect your property, and get your plumbing working again as soon as possible.
How fast can a plumber get to my property in The Beaches?
When water is leaking, drains are backing up, or a fixture stops working, every minute can feel stressful. Dr. Pipe is known for fast response service in The Beaches and works quickly to send a qualified plumber to your property, assess the issue, and begin the right repair.
Do you provide upfront pricing for plumbing services in The Beaches?
Yes. Unexpected plumbing costs can make an already stressful repair feel worse. Dr. Pipe provides upfront pricing with no hidden costs, explains the issue clearly, recommends the most effective solution, and gives you the price before any work begins.
Can Dr. Pipe clear clogged drains and stubborn blockages?
Yes. A slow drain, recurring clog, or backed-up sewer line can interrupt your routine and create unpleasant messes. Dr. Pipe provides professional drain cleaning and clog removal for sinks, toilets, showers, tubs, and main sewer lines. If the blockage keeps coming back, we can inspect the drain, find the cause, and provide a longer-term solution.
Are your plumbers licensed and insured?
Yes. Hiring the wrong plumber can lead to poor repairs, safety concerns, and more problems later. Every plumber at Dr. Pipe is fully licensed and insured, giving you peace of mind that your plumbing work is handled safely, professionally, and to proper standards.
Do you handle residential, commercial, and condo plumbing in The Beaches?
Yes. Plumbing issues can affect houses, condos, rental properties, and commercial buildings in different ways. Dr. Pipe provides plumbing services in The Beaches for repairs, installations, upgrades, and emergency plumbing needs, helping property owners, tenants, and businesses get reliable solutions without unnecessary delays.
This is a review of Maxim Osadchyi
Maxim Osadchyi P.Eng.
Dr. Pipe Drain and Plumbing Services
Division of Osmaks Inc.
If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn’t level/shim the tub, didn’t level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers “emergency 24-hour service”, he couldn’t be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week.
After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity.
Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150.
I do not recommend this company due to their unethical behaviour.
Response from the owner:Dear Alexandra,
Thank you for your review.
On October 17 and 18, 2023, we installed and tested two bathtubs at your property. Two days later, you contacted us regarding concerns about one of the tubs. During that conversation, you used abusive language and slurs, which we do not tolerate. You also relayed concerns raised by your tile and drywall contractor, whom you later dismissed, regarding the tub allegedly being out of level.
On October 23, 2023, I personally attended the site to inspect your concerns. My inspection confirmed that the bathtub had been installed level. The photographs from that visit show a properly leveled tub, while the surrounding drywall and wall surfaces were uneven and not level.
You withheld $100 for the installation of the faucet trim in the second bathroom because you had terminated your tile and drywall contractor, and there was no confirmed timeline for the completion of the remaining work. Our last site visit and conversation occurred in October 2023, nearly three years ago. Since that time, we have not received any further complaints or reports of problems related to our work.
As more than two years and eight months have passed since the project began, and the delays resulted from the site not being ready for completion on your end, we consider the agreement inactive and the project closed.
Our records indicate that the remaining installation work could not proceed due to incomplete site preparations. Accordingly, we cannot accept responsibility for the resulting delays or provide any reimbursement.
Sincerely,
Maxim Osadchyi, P.Eng.
Elvis did excellent job! Responded in a professional and polite manner to all my questions. I would recommend "Osmaks" to everybody without any reservation. Thank you, guys!
Response from the owner:Thank you Mikhail for your business. Sincerely, Max and Elvis
Elvis replaced all the toilets and two faucets at my house a few months ago. Did an excellent job, answered all my questions, everything looking great so far. Also, Maxim provided great recommendations on replacement options from the start, speeding up the selection process considerably. Very happy with the result.
Response from the owner:Elena, thank you for sharing your positive experience with Dr. Pipe Drain and Plumbing. It's very precious for us to read reviews from our satisfied clients. Always ready to help you, Dr. Pipe.
Outstanding service from Elvis today. Not only was he able to find the source of our leak quickly, but he was also tidy, personable, and an obvious expert in the trade. Already looking to book our next service.
Response from the owner:Thank you so much for your kind words, Carla. We are glad Elvis was able to find the leak quickly and provide the tidy, friendly, and professional service we strive for on every visit. We truly appreciate your trust in Dr. Pipe Drain and Plumbing and look forward to helping you again with your next service!
I had drain problems with my sink; they came out to fix it - but the problem persisted. I called them and they came out again to check. However, instead of trying again and doing a better job they said they would charge me the full amount again if they were to repeat the procedure. Really?!
Response from the owner:We are sorry to hear about your experience. Our goal is always to resolve the issue properly and provide clear communication about the work involved. In some cases, drain problems can have underlying causes that require further inspection or a different solution than the initial service, but we understand how frustrating this situation must have felt. Please contact us directly so we can review what happened and work toward a fair resolution. We value your feedback and the opportunity to make things right.
We had drain problems with our sink and Elvis from Dr. Drain and Plumbing fixed it quickly and efficiently. All shiny and new under the sink now! Nice people to deal with.
Response from the owner:Thank you, Philip. We appreciate your kind words and your trust in Dr. Drain and Plumbing.
I had a running toilet in my bathroom and a basement shower spout that needed to be replaced. Elvis came and did a great job on both repairs. He arrived right on time, did the repairs quickly, and charged a very reasonable fee for the work. You’ll find that he is very personable, polite, considerate of his customers’ needs, and very happy to answer any questions. For any future plumbing repairs, Dr. Pipe is definitely the only company that I’ll ever call.
Response from the owner:Cathy, Thank you so much for your wonderful review. We truly appreciate your kind words and your trust in Dr. Pipe. Sincerely, Dr. Pipe Drain and Plumbing.
I received this name from a friend who was very happy with their job. I contacted them mid- morning Friday for a toilet that kept running. They told me they would be here between 1-4.Elvis arrived - punctual, professional, respectful and such a lovely person. He explained all about my toilet, as they are all different, and told me what had to be done. Of course I went ahead. He worked quickly, cleanly and at reasonable price. He checked the replaced part twice to make sure it was operating properly. Make sure you make note of this company and phone number. You will be very glad you did.
Thank you Elvis for a great job. You guys are terrific.
Julie Taylor
Response from the owner:Hi, Julie. It was our pleasure to help you with the toilet. Thank you for your business. Contact us any time you need plumbing service. Sincerely, Dr. Pipe.
