We live in an 85-year-old building with some original fixtures. Since we moved into the building 15 years ago, I had been putting off some plumbing issues which should have been addressed at least 15 years before we moved in. I was hoping that things could wait until I retired and then we could do a complete reno. Such was not to be, and my significant other was very displeased to put it mildly.
I reached out to several plumbers suggested by our property manager. None of them seemed very interested in the work. I suppose they were all too aware of the challenges which older buildings can present. I then reached out to several more plumbers after doing some online searching.
Dr. Pipe got back to me with an estimate within an hour of my uploading to their contact page a description of the work needed along with photos. They said they could have a plumber out to me the following morning.
I was very impressed by Elvis, the plumber who showed up shortly after 9:00 the next morning. Whenever there was an issue, he would clearly explain what the issue was and the ways in which it could be addressed without attempting to sway me one way or the other. He was very conscientious and had an incredible work ethic. Although it was going to be a two-day job, rather than stopping at 5:00 on the first day, Elvis worked until 8:00 in the evening to ensure that we had a functioning toilet and water in our kitchen.
Would definitely recommend Dr. Pipe to anyone in need of a plumber. Not only did they fix our plumbing issues, they also saved my marriage.
Response from the owner:Ian T-W, thank you so much for taking the time to share your experience! We completely understand the challenges that older buildings can present, and we’re thrilled that Elvis was able to help make the process smooth and stress-free for you. Going above and beyond to ensure your home remained functional—and keeping everyone happy—is exactly the level of service we strive for at Dr. Pipe.
We’re so glad we could help resolve your plumbing issues (and maybe even save a marriage along the way!). Your recommendation means a lot to us, and we’ll be sure to pass along your kind words to Elvis.
