Check Catch Basins Before Snow Will Melt

Having a catch basin as part of your sewer system or storm drain ensures that you prevent debris from entering into the drainage pipes. If the debris were to enter into your drainage pipes, there is a good chance that you would be struggling with blockages, possibly...

Basement Plumbing Work

New Options For Bathroom Plumbing in Toronto

When it comes to remodelling the home, many people tend to forget that the bathroom is one of the best places to modernize your home. There are many different options available when it...

Bathroom Bathroom Plumbing

Drip Irrigation System. What You Should Know?

If you use a professional to help you with your irrigation systems’ installation (sometimes...

Plumbing Work

The Advantages Of Drain Snakes

When it comes to their home maintenance routine, most homeowners neglect their drainpipes. In fact,...

Drain Drain Cleaning Drain Work

Best Plumbing Prices in Toronto and GTA

The price of maintaining plumbing systems in Toronto households has increased lately. One reason...

Plumbing Work

Winterize Plumbing

Plumbing needs extra care when the winters arrive. Low temperatures can wreak havoc on the entire...

Plumbing Work

Cleaning Eavestroughs, Downspouts and Floor Drains

Cleaning Eavestroughs, Downspouts and Floor Drains After the heavy snowfall in winters, snow starts...

Drain Drain Cleaning

Checking For Pipe Burst in Winter

Pipe bursting is a very common problem during winters in the city of Toronto. It occurs due to the...

Pipes

Replace Your Lead Pipes for Healthy Living

Before the 1950s, a lead pipe was mostly used for installation purpose for all plumbing...

Pipes Renovation

City of Toronto Drain Rebates

The drain rebate offered by the City of Toronto has a set of strict guidelines. Property...

Drain Drain Cleaning Drain Work

Permitted Backwater Valves in Toronto

Summer rains are a major cause of overflowing sewers. Installing a backwater valve is the easiest...

Backwater Valves

How to Choose the Right Backwater Valve?

Backwater valve is a very important plumbing component, which is used mostly in houses and...

Backwater Valves

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Testimonials from our clients

Excellent

Dr.Pipe Drain and Plumbing4.9

Based on 140 reviews

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Sharon Basman

4 days ago

Max and Elvis respond promptly. They are thorough and professionally. I’m always happy with their service.

Alexandra

7 days ago

This is a review of Maxim Osadchyi Maxim Osadchyi P.Eng. Dr. Pipe Drain and Plumbing Services Division of Osmaks Inc. If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn’t level/shim the tub, didn’t level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers “emergency 24-hour service”, he couldn’t be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week. After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity. Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150. I do not recommend this company due to their unethical behaviour.

Response from the owner:Dear Alexandra, Thank you for your review. On October 17 and 18, 2023, we installed and tested two bathtubs at your property. Two days later, you contacted us regarding concerns about one of the tubs. During that conversation, you used abusive language and slurs, which we do not tolerate. You also relayed concerns raised by your tile and drywall contractor, whom you later dismissed, regarding the tub allegedly being out of level. On October 23, 2023, I personally attended the site to inspect your concerns. My inspection confirmed that the bathtub had been installed level. The photographs from that visit show a properly leveled tub, while the surrounding drywall and wall surfaces were uneven and not level. You withheld $100 for the installation of the faucet trim in the second bathroom because you had terminated your tile and drywall contractor, and there was no confirmed timeline for the completion of the remaining work. Our last site visit and conversation occurred in October 2023, nearly three years ago. Since that time, we have not received any further complaints or reports of problems related to our work. As more than two years and eight months have passed since the project began, and the delays resulted from the site not being ready for completion on your end, we consider the agreement inactive and the project closed. Our records indicate that the remaining installation work could not proceed due to incomplete site preparations. Accordingly, we cannot accept responsibility for the resulting delays or provide any reimbursement. Sincerely, Maxim Osadchyi, P.Eng.

mikhail krupotkin

1 month ago

Elvis did excellent job! Responded in a professional and polite manner to all my questions. I would recommend "Osmaks" to everybody without any reservation. Thank you, guys!

Response from the owner:Thank you Mikhail for your business. Sincerely, Max and Elvis

Elena

2 months ago

Elvis replaced all the toilets and two faucets at my house a few months ago. Did an excellent job, answered all my questions, everything looking great so far. Also, Maxim provided great recommendations on replacement options from the start, speeding up the selection process considerably. Very happy with the result.

Response from the owner:Elena, thank you for sharing your positive experience with Dr. Pipe Drain and Plumbing. It's very precious for us to read reviews from our satisfied clients. Always ready to help you, Dr. Pipe.

Carla PM

2 months ago

Outstanding service from Elvis today. Not only was he able to find the source of our leak quickly, but he was also tidy, personable, and an obvious expert in the trade. Already looking to book our next service.

Response from the owner:Thank you so much for your kind words, Carla. We are glad Elvis was able to find the leak quickly and provide the tidy, friendly, and professional service we strive for on every visit. We truly appreciate your trust in Dr. Pipe Drain and Plumbing and look forward to helping you again with your next service!

Barbara S

2 months ago

I had drain problems with my sink; they came out to fix it - but the problem persisted. I called them and they came out again to check. However, instead of trying again and doing a better job they said they would charge me the full amount again if they were to repeat the procedure. Really?!

Response from the owner:We are sorry to hear about your experience. Our goal is always to resolve the issue properly and provide clear communication about the work involved. In some cases, drain problems can have underlying causes that require further inspection or a different solution than the initial service, but we understand how frustrating this situation must have felt. Please contact us directly so we can review what happened and work toward a fair resolution. We value your feedback and the opportunity to make things right.

Philip Castleton

2 months ago

We had drain problems with our sink and Elvis from Dr. Drain and Plumbing fixed it quickly and efficiently. All shiny and new under the sink now! Nice people to deal with.

Response from the owner:Thank you, Philip. We appreciate your kind words and your trust in Dr. Drain and Plumbing.

Cathy L

2 months ago

I had a running toilet in my bathroom and a basement shower spout that needed to be replaced. Elvis came and did a great job on both repairs. He arrived right on time, did the repairs quickly, and charged a very reasonable fee for the work. You’ll find that he is very personable, polite, considerate of his customers’ needs, and very happy to answer any questions. For any future plumbing repairs, Dr. Pipe is definitely the only company that I’ll ever call.

Response from the owner:Cathy, Thank you so much for your wonderful review. We truly appreciate your kind words and your trust in Dr. Pipe. Sincerely, Dr. Pipe Drain and Plumbing.

julie taylor

3 months ago

I received this name from a friend who was very happy with their job. I contacted them mid- morning Friday for a toilet that kept running. They told me they would be here between 1-4.Elvis arrived - punctual, professional, respectful and such a lovely person. He explained all about my toilet, as they are all different, and told me what had to be done. Of course I went ahead. He worked quickly, cleanly and at reasonable price. He checked the replaced part twice to make sure it was operating properly. Make sure you make note of this company and phone number. You will be very glad you did. Thank you Elvis for a great job. You guys are terrific. Julie Taylor

Response from the owner:Hi, Julie. It was our pleasure to help you with the toilet. Thank you for your business. Contact us any time you need plumbing service. Sincerely, Dr. Pipe.

Danny D

5 months ago

Did excellent job when clearing my bathroom sink even cleaned

Response from the owner:Thank you Danny for your business. Sincerely, Max and Elvis

Check Catch Basins Before Snow Will Melt

New Options For Bathroom Plumbing in Toronto

Drip Irrigation System. What You Should Know?

The Advantages Of Drain Snakes

Best Plumbing Prices in Toronto and GTA

Winterize Plumbing

Cleaning Eavestroughs, Downspouts and Floor Drains

Checking For Pipe Burst in Winter

Replace Your Lead Pipes for Healthy Living

City of Toronto Drain Rebates

Permitted Backwater Valves in Toronto

How to Choose the Right Backwater Valve?

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Testimonials from our clients

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