Nothing in life is perfect and many if not all plumbers in Toronto will admit this fact. They know that during their professional career that they may have made some mistakes and chances are they will make a few more as time progresses. However, there are some mistakes that will tarnish any plumbing reputation and plumbers in Toronto that are trying to build up their portfolio will try at all costs to avoid these.
Mistake #1- All Plumbing Jobs are The Same
Every client should be treated differently and their project should not be seen as the same as the one you did a week or two ago. You want to maintain the zeal and art that you started your plumbing job with and seeing all plumbing jobs as the same robs you of being creative and finding unique solutions for a certain plumbing problem. This outlook will be reflected in your work and if it is negative it can be detrimental to your career. Materials, situations and tools may change depending on the problem at hand, so never embrace your next plumbing job with the ”I’ve done this before” attitude”.
Mistake #2- Lack of Professional Appeal
Meeting deadlines and passing a professional outlook to clients is crucial to secure referrals for future jobs. If you agreed to get the job done by a certain time, then do not have the client calling to see if will still appear to get it done. Remember that you are competing against other plumbers in Toronto and only the best ones will be the first on many people’s list.
Mistake #3 – The Little White Lies.
If you have driven across town and found that the reason the water was not getting into your client’s kitchen is because someone turned off the main valve, then do not pretend that the work will require tearing apart the wall and changing all the tubes. Clients value honesty, so if you see that the work that needs to be done is really trivial, do not create lies to get a fat check at the end of it. Remember that you are competing against many other plumbers in Toronto and many are excellent professionals, you want your character to stand out to get referrals and clients calling back to hire your services.
Mistake #4- Lack of Organization and Planning
Plumbing involves a lot of art and patience. Once you have identified what the problem is then you will need to mentally create a plan as to how you intend to fix it. Will you remove the left side or the right side first? Or will you use a 90 degree curve instead of a 45 degree one? Organization will help you to create less clutter and eventually clean up after yourself in the process. Clients are able to identify an organized plumber, so do not leave your tools all over the place. Broken tubes, valves and any other pieces that have to be removed along with dust created from breaking a wall should be cleaned away after you have finished.
Mistake #5- Lack of Communication
Whether you are a residential or commercial plumber, you should make the effort to explain the what you are planning to do fix a given problem in layman’s terms. Chances are your client will not understand hat you are saying, but do your part by being as clear as possible about the problem and the possible solution. Once you have fixed the problem, then ask client to verify what has been done. Do not simply walk away with broken pieces without showing them to your client and asking permission to get rid of them. This reduces the chances of being accused on unfair business practices.