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Plumbing Tips

Floor Drain Back Up Avoiding

Floor Drain Back Up Avoiding

There might be flooding and backing up on the basement floor. You have issues with water in the basement. The first thing that you need to do is to determine whether this is a problem with backflow (waste returning from the sewer system) or whether a blockage in the...
Basement Drain Drain Cleaning Drain Work
basement waterproofing

Some Signs That Your Home Is In Need Of Basement Waterproofing

It is easy to tell that your basement needs waterproofing if the water is actively pooling around your feet. However, basement waterproofing is best done BEFORE you ever need it....
Plumbing Tips Waterproof
hydro-jetting-drain-cleaning

Pros and Cons of Hydro Jet Drain Cleaning

You might have heard of Hydro Jet drain cleaning before when people are talking about clearing your...
Drain Drain Work
green materials

Where to Buy Green Building Materials

We have seen that green construction (sometimes referred to as sustainable building) has become...
Bathroom Bathroom Plumbing Kitchen Plumbing Tips Plumbing Tips/Kitchen Plumbing Work Renovation Toilet
DIY-plumbing mistakes

The Worst Horror Stories Of DIY Plumbing

You may be interested in: Famous plumbing quotes and jokes Unusual plumbing monuments The history...
Plumbing Tips
backwater-valve-Toronto

The Benefit Of Backflow Prevention Valves

Is there anything worse for your home than the thought of sewer backup leaking into your home? It...
Backwater Valves Basement Plumbing Tips
four-things-about-plumbing

Four Things You Should Know About Your Plumbing

Even though you can always rely on the qualified plumbing professionals if you are unsure about...
Emergency Plumbing Tips Plumbing Tips Plumbing Work
garden-management

Basic Steps of Garden Management

5 Tips On How To Save Space In A Small Kitchen  4 Design Ideas For Small Bathrooms Top 5...
Basement Plumbing Tips Renovation
Bio-Cleaning

Pros And Cons Of Bio-Cleaning

What is Bio-Cleaning Because many of the drain cleaners that we see in the plumbing industry are...
Plumbing Tips
Water Filters

How to Choose a Home Water Filter -Some Steps

Water Filters If you want great-tasting, purified water brought directly to your home, you know...
Plumbing Work
Five-Different-Kitchen-Furniture-Ideas

Five Different Kitchen Furniture Ideas

You may be interested in: Top 5 modern kitchen trends 5 Tips On How To Save Space In A Small...
Kitchen Plumbing Work Renovation
Landscape-Architecture-Projects

Top 5 Landscape Architecture Projects

Sometimes you come across an architecture project that looks so spectacular that you have to share...
Drain Drain Work Plumbing Tips
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Testimonials from our clients

Excellent
Dr.Pipe Drain and Plumbing4.9
Based on 139 reviews
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Alexandra
3 days ago
This is a review of Maxim Osadchyi Maxim Osadchyi P.Eng. Dr. Pipe Drain and Plumbing Services Division of Osmaks Inc. If I could give a zero stars. I would. I hired Dr. Pipe (Osmaks) in October 2023 to install two alcove-style bathtub, and tub trim, faucet and shower head in my two bathrooms. I told Maksim and Ron (his son) that after they were done, I had a tile installer booked to do the tile around the tub. During the job, they didn’t level/shim the tub, didn’t level/center the shower head line, ripped out the floor plank in front of one tub (but not the second one), and destroyed baseboards (see attached pictures). Generally, left my bathrooms a disaster. When my tile installer came to do the tile job, he notified me that the tubs were not level. I immediately contacted Dr. Pipe and Maksim gave me every excuse in the book (my floor was not straight, etc.). Although he offers “emergency 24-hour service”, he couldn’t be bothered to send someone to level my tub until Monday. Hence, my tile installer could not finish his job and I was left without the use of both my bathtubs for over a week. After work in my basement, I had water flooding. Not once, but twice. Destroyed my brand new vanity that Dr. Pipe installed. Disrupted my tenant. Still no resolution to the damaged vanity. Maxim Osadchyi also took $150 for the installation of the shower trim and I had to pause the project for some time. Texted him that I would let him know when he could come back to finish. No response. Then when I reached out to finish the trim or refund the $150, he refused to do either. Scamming me out of $150. I do not recommend this company due to their unethical behaviour.
Response from the owner:Dear Alexandra, Thank you for your review. On October 17 and 18, 2023, we installed and tested two bathtubs at your property. Two days later, you contacted us regarding concerns about one of the tubs. During that conversation, you used abusive language and slurs, which we do not tolerate. You also relayed concerns raised by your tile and drywall contractor, whom you later dismissed, regarding the tub allegedly being out of level. On October 23, 2023, I personally attended the site to inspect your concerns. My inspection confirmed that the bathtub had been installed level. The photographs from that visit show a properly leveled tub, while the surrounding drywall and wall surfaces were uneven and not level. You withheld $100 for the installation of the faucet trim in the second bathroom because you had terminated your tile and drywall contractor, and there was no confirmed timeline for the completion of the remaining work. Our last site visit and conversation occurred in October 2023, nearly three years ago. Since that time, we have not received any further complaints or reports of problems related to our work. As more than two years and eight months have passed since the project began, and the delays resulted from the site not being ready for completion on your end, we consider the agreement inactive and the project closed. Our records indicate that the remaining installation work could not proceed due to incomplete site preparations. Accordingly, we cannot accept responsibility for the resulting delays or provide any reimbursement. Sincerely, Maxim Osadchyi, P.Eng.
mikhail krupotkin
1 month ago
Elvis did excellent job! Responded in a professional and polite manner to all my questions. I would recommend "Osmaks" to everybody without any reservation. Thank you, guys!
Response from the owner:Thank you Mikhail for your business. Sincerely, Max and Elvis
Elena
1 month ago
Elvis replaced all the toilets and two faucets at my house a few months ago. Did an excellent job, answered all my questions, everything looking great so far. Also, Maxim provided great recommendations on replacement options from the start, speeding up the selection process considerably. Very happy with the result.
Response from the owner:Elena, thank you for sharing your positive experience with Dr. Pipe Drain and Plumbing. It's very precious for us to read reviews from our satisfied clients. Always ready to help you, Dr. Pipe.
Carla PM
2 months ago
Outstanding service from Elvis today. Not only was he able to find the source of our leak quickly, but he was also tidy, personable, and an obvious expert in the trade. Already looking to book our next service.
Response from the owner:Thank you so much for your kind words, Carla. We are glad Elvis was able to find the leak quickly and provide the tidy, friendly, and professional service we strive for on every visit. We truly appreciate your trust in Dr. Pipe Drain and Plumbing and look forward to helping you again with your next service!
Barbara S
2 months ago
I had drain problems with my sink; they came out to fix it - but the problem persisted. I called them and they came out again to check. However, instead of trying again and doing a better job they said they would charge me the full amount again if they were to repeat the procedure. Really?!
Response from the owner:We are sorry to hear about your experience. Our goal is always to resolve the issue properly and provide clear communication about the work involved. In some cases, drain problems can have underlying causes that require further inspection or a different solution than the initial service, but we understand how frustrating this situation must have felt. Please contact us directly so we can review what happened and work toward a fair resolution. We value your feedback and the opportunity to make things right.
Philip Castleton
2 months ago
We had drain problems with our sink and Elvis from Dr. Drain and Plumbing fixed it quickly and efficiently. All shiny and new under the sink now! Nice people to deal with.
Response from the owner:Thank you, Philip. We appreciate your kind words and your trust in Dr. Drain and Plumbing.
Cathy L
2 months ago
I had a running toilet in my bathroom and a basement shower spout that needed to be replaced. Elvis came and did a great job on both repairs. He arrived right on time, did the repairs quickly, and charged a very reasonable fee for the work. You’ll find that he is very personable, polite, considerate of his customers’ needs, and very happy to answer any questions. For any future plumbing repairs, Dr. Pipe is definitely the only company that I’ll ever call.
Response from the owner:Cathy, Thank you so much for your wonderful review. We truly appreciate your kind words and your trust in Dr. Pipe. Sincerely, Dr. Pipe Drain and Plumbing.
julie taylor
3 months ago
I received this name from a friend who was very happy with their job. I contacted them mid- morning Friday for a toilet that kept running. They told me they would be here between 1-4.Elvis arrived - punctual, professional, respectful and such a lovely person. He explained all about my toilet, as they are all different, and told me what had to be done. Of course I went ahead. He worked quickly, cleanly and at reasonable price. He checked the replaced part twice to make sure it was operating properly. Make sure you make note of this company and phone number. You will be very glad you did. Thank you Elvis for a great job. You guys are terrific. Julie Taylor
Response from the owner:Hi, Julie. It was our pleasure to help you with the toilet. Thank you for your business. Contact us any time you need plumbing service. Sincerely, Dr. Pipe.
Danny D
4 months ago
Did excellent job when clearing my bathroom sink even cleaned
Response from the owner:Thank you Danny for your business. Sincerely, Max and Elvis
Lisa Wilson
5 months ago
Elvis put a cap on our leaking laundry tub primer line. He explained alternatives and related maintenance. Dr. Pipe and staff are always professional and patiently present alternatives.
Response from the owner:Thank you, Lisa Wilson, for sharing your review. It's very precious for us to hear feedback from our clients. Contact us any time if you need plumbing service. Sincerely, Dr. Pipe.

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Dr.Pipe

Reach out right now at 416 663 4777 to learn more about how we can better meet your drainage and plumbing needs. You can also fill out the contact form and we will respond within 24 hours.

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